Short-Term Let, Serviced Accommodation (SA) and Airbnb Co-Host Virtual Assistant Service in the UK
Hire a Short-Term Let, Serviced Accommodation (SA) and Airbnb Co-Host Virtual Assistant in the UK To Handle Guest Communication & Support, Coordinate Bookings and Changeovers & Manage Operations
RemoteDraft provides remote staffing and employee service in the UK where you can hire well-managed and affordable Short-Term Let Virtual Assistant, also known as a Serviced Accommodation Virtual Assistant, Holiday Let Virtual Assistant or Airbnb Co-Host that handles communication and support for guests, manages bookings, calendar and listings, and coordinates changeovers and maintenance.
The following are some of the type of tasks that a typical Serviced Accommodation remote support you hire from us can handle for you.
Typical Responsibilities of Our Short-Term Let, SA and Airbnb Co-Host Virtual Assistant in the UK
1. Guest communication
- Your assistant responds to booking enquiries as they come in across Airbnb, Vrbo, Booking.com and any direct booking channels you use.
- Your assistant sends check-in and check-out instructions to guests ahead of their stay.
- Your assistant answers guest questions during their stay, from Wi-Fi details to local recommendations.
- Your assistant handles guest issues as they arise and escalates anything urgent straight to you.
Guest communication is handled primarily through each platform’s messaging tools, the Airbnb, Vrbo or Booking.com message centre, along with email. On plans that include outbound calling, your assistant may also call a guest directly if they need in-the-moment help, such as finding the property or an access code.
2. Booking and calendar management
- Your calendar is kept updated and synced across platforms to prevent double bookings.
- Your assistant confirms new bookings and follows up with guests ahead of arrival.
- Your assistant adjusts pricing based on demand, season or local events, within the guidelines you set.
3. Listing management
- Your assistant keeps your listing descriptions, photos and amenities up to date.
- Your assistant monitors new reviews and responds to them on your behalf.
- Your assistant keeps your house rules and policies consistent across every platform you list on.
4. Changeovers and maintenance coordination
- Your assistant schedules cleaners and coordinates turnarounds between guest stays, and confirms timing with them by message or, on plans that include outbound calling, by phone.
- Your assistant liaises with maintenance contractors whenever something in the property needs fixing. On plans that include outbound calling, this includes phoning your pre-approved contractor to arrange access; on other plans, your assistant passes the report straight to you to arrange.
- Your assistant keeps a running list of supplies that need restocking, such as toiletries and linen.
5. Reporting and admin
- Your assistant tracks occupancy and basic performance metrics for your property.
- Your assistant organises receipts and expenses relating to the property.
- Your assistant prepares a simple monthly summary of bookings and income for you to review.
In case you need other types of virtual support, you may want to take a look at our Virtual Admin Assistant Service, Virtual Personal Assistant Service, Virtual Executive Assistant Service or even our Social Media Virtual Assistant Service in the UK.
Plans and Pricing for RemoteDraft's UK Short-Term Let Virtual Assistant Service in the UK
Our plans for Short-Term Let Virtual Assistant Service in the UK are priced per property, and are outlined below.
If you manage a portfolio of more than 3 properties, feel free to contact us for a tailored portfolio discount.
Business Hours Cover - Lite
£199/Month per property
Monday to Friday, 9am to 5pm
Your assistant monitors and responds to guest messages across Airbnb, Vrbo and Booking.com, reviews incoming guest profiles before you confirm a booking, keeps your cleaner’s calendar in sync with new bookings, and writes and posts guest reviews after each stay.
This plan covers messaging and admin.
Your assistant does not make or take phone calls on this plan, so we’d suggest keeping your own number listed on your booking platforms in case a guest needs to reach you directly.
If a guest reports a maintenance issue, your assistant passes it straight to you to arrange, rather than contacting a contractor on your behalf.
Business Hours Cover - Pro
£299/Month per property
Monday to Friday, 9am to 5pm
Everything in Business Hours Cover Lite, with outbound calling added.
Your assistant contacts your pre-approved contractor and coordinates access if a guest reports a maintenance issue during the day, calls a guest directly if they’re struggling to find the property or their access code, and checks in with your cleaner by phone if their status hasn’t been updated by the checkout deadline.
It comes with the features listed below.
Extended Evening Cover
£449/Month per property
7 days a week, 9am to 10pm
Everything in Business Hours Cover Pro, with your cover extended across every day of the week and through to 10pm, covering the check-in period when most guest questions and issues arise.
Your assistant proactively tracks guest arrivals, troubleshoots access or smart lock issues as they happen, and calls an emergency contractor if something breaks during the evening.
Cover ends at 10pm UK time. Anything arising overnight is picked up as soon as your assistant is next online, usually first thing the next morning.
247 Cover
£649/Month per property
Monday to Friday, 9am to 5pm
Round the clock, every day of the year.
Everything in Extended Evening Cover, plus continuous overnight monitoring.
Your assistant handles guest lockouts, monitors smart noise sensors such as Minut to flag a potential unauthorised gathering, and coordinates directly with 24-hour emergency plumbing, electrical or security services when a genuine overnight emergency arises.
How to Request a Short-Term Let Virtual Assistant in the UK
Ready to get started with placing an order for a short-term let virtual assistant who’d work remotely to support your operations in the UK?
1. Look through the plans above and select the one that best matches your needs and budget.
2. On the checkout page, fill in your information, including full name, phone number, email address, physical address and apply any code you may have.
3. Use the Order Notes section to provide any additional information that may be necessary.
4. Click on the checkbox field to confirm that you have read and agreed to our Terms and Conditions. You are also expected to read and agree to our Privacy Policy before proceeding.
5. Select the payment method you wish to use from the list available, which may include debit/credit cards, Apply Pay, Google Pay, bank transfer and others.
6. Complete your payment following the instructions that appear.
Once we confirm your payment, we proceed to match you with a pre-vetted assistant from our team, which usually happens within 3-5 business days after payment confirmation.
Have any questions?
If you have questions not covered in our Frequently Asked Questions section, please get in touch before placing your order.
All plans are governed by our standard Cancellation and Refund Policy (see Terms and Conditions).
Advantages and Benefits of Hiring RemoteDraft's Short-Term Let,, Serviced Accommodation (SA) and Airbnb Co-Host Virtual Assistant in the UK
The advantages and benefits of hiring a RemoteDraft’s Short-Term Let,, Serviced Accommodation (SA) and Airbnb Co-Host Virtual Assistant in the UK are numerous, and here are the top reasons UK hosts and property managers choose RemoteDraft.
No Payroll, No HR Headaches, Just Results
When you hire a Short-Term Let Virtual Assistant through RemoteDraft, you are not hiring a freelancer or adding someone to your payroll. You are contracting RemoteDraft, a remote staffing agency that provides fully managed virtual talent for service delivery.
Think of it like hiring an agency to run your content calendar and community engagement for you. You are hiring RemoteDraft to handle these tasks. No employment complications, just professional service delivery. This is a service contract where you purchase support, not an individual worker. We assign someone to handle your tasks, but they remain our responsibility, not yours.
Therefore, you do not have to handle or worry about registering as an employer, payroll taxes, statutory pay, employment rights compliance or any of the other obligations that come with directly employing staff.
Note: For specific tax and compliance questions related to your business, we recommend consulting with your accountant or tax advisor.
Consistent Presence Without the In-House Cost
A Short-Term Let Virtual Assistant keeps your response times fast during your plan’s covered hours, without you having to be available yourself.
Flexible Plans for Different Workloads
RemoteDraft offers different coverage windows to fit different needs, from Business Hours Cover Lite or Pro for most hosts to Extended Evening and Full 24/7 Cover for hosts who want their guests looked after outside the working day.
No Infrastructure Required, Zero Overhead Costs
You do not need to worry about office space, computers or software licences, unless you specifically need your assistant to use a paid tool on your own account.
Dedicated Support for You
Our support team stays involved, not just during onboarding but throughout your engagement, to keep collaboration and performance smooth.
Frequently Asked Questions (FAQ) About Hiring RemoteDraft's Short-Term Let, Serviced Accommodation (SA) and Airbnb Co-Host Virtual Assistant in the UK
A Short-Term Let Virtual Assistant, also known as a Serviced Accommodation (SA) Virtual Assistant or Airbnb Co-Host, is a skilled remote professional provided by RemoteDraft who manages guest communication, bookings, listings and turnover coordination for short-term let properties. They work remotely but integrate into your existing booking platforms and tools to provide dependable, ongoing support.
Yes, your assistant will need appropriate access to the platforms and tools you use to manage guest communication and bookings. We can discuss the safest way to set this up during onboarding, including guest-only or co-host level access where the platform supports it.
Our Business Hours plans, Lite and Pro, do not include evening or overnight cover. If a guest messages outside those hours on either plan, it will be picked up as soon as your assistant is next online. If you need your guests looked after later into the evening or around the clock, register your interest in our Extended Evening or Full 24/7 Cover plans above.
You will be assigned a vetted assistant, referred to as a Remote Draft, with a space, based on the role you select. This assistant works with you directly, while we handle backend management, support and payroll. This means you are not their employer and do not have to deal with payroll, taxes or HR compliance. We employ the Remote Draft and assign them to support your work. You simply engage and pay RemoteDraft (without a space) as your service provider, a contractor delivering fully managed virtual staffing services.
Not directly. Our managed service model removes the need for you to be involved in the hiring process. We handle sourcing, vetting and assigning the most suitable assistant based on the responsibilities you have indicated.
If you experience performance issues, we can reassign you a different assistant. Let us know through the appropriate section of your dashboard so we can assess the situation and take action.
Our assistants are matched to the responsibilities described here. If your needs go beyond this list, get in touch before placing your order so we can confirm fit or point you to a more suitable plan.
Refunds are handled in accordance with our Cancellation & Refund Policy as outlined in our Terms and Conditions. You are expected to read and agree to it before placing an order.